It Doesn’t Taste Like Chicken!
It doesn’t taste like chicken
What is it about the Service Industry in the UK? To be sure, it does very little “servicing”. Nor is it “industrious” if my recent experience is anything to go by. As readers of recent posts will know, it was with some dismay that I discovered that it takes more than 14 weeks to buy a new Audi TT, being a cunning plot by those fiendish Germans to mess with the old supply and demand dynamic in order to sustain the retail price of their vehicles at ridiculously high levels – presumably in retaliation for our bombing of Dresden back in WW2 or something. As a consequence, I did not in fact purchase a new TT, electing to buy a nearly-new, ex-demonstrator model with lots of unnecessary bells and whistles that I will probably never use (such as cruise control).
Yesterday lunchtime I was driven out of my home by the combined presence of Mike, the painter and decorator, who is in the middle of putting right a collection of DIY disasters (not all of them mine) that have taken place in the property over the years, and, the arrival of Cheryl, our cleaner.
Cheryl is lovely but she does like to chat. Mike is lovely but he does like a fig roll with his coffee, and a chat. I don’t do “chatting” so, consequently, I had stored up my chores for the day and promptly took myself off and left them to it. Maslow, our furball baby, likes neither disruption nor the vacuum cleaner nor a chat and not even a fig roll and similarly made himself scarce too. For some strange reason I was hit by an attack of the munchies and so took myself off to Kentucky Fried Chicken at the Grand Junction Retail Park in the mighty metropolitan Mecca which is Crewe. I know, I know. But sometimes only the deep-fried Colonel’s secret recipe will do.
I entered KFC at 1.30 pm. There were just five customers in the queue ahead of me – a couple of likely-lad builders who were ordering a big bucket of spicy processed stuff with onion rings, fake ice-cream and a coke or something; an elderly couple with a purse full of small change with which to purchase their mini-fillets and fries; and a very easy-on-the-eye petite blonde girl.
Unfortunately, behind me there was a very uneasy-on-the-eye lard-arse fast-food regular who was having a very loud conversation on her mobile phone. They should be banned! Both! Uneasy-on-the-eye lard-arses and mobile phones should be banned from all public places.
Tony Soprano once famously stated that all Blockbuster outlets are managed by rhesus monkeys (when arguing with AJ who had been sacked from one). The same is true of KFC it would seem. There was the usual array of inane teenagers sporting body piercings, tattoos, black eyes, baggy jeans, muffin tops and bum cracks, and not a GCSE between them. They all looked either stoned or asleep and in need of a good wash.
They were certainly more interested in chatting to each other, cracking jokes, and ogling the petite blonde girl just ahead of me in the queue, than in serving the customers. After taking the elderly couple’s order, the greasy oik at the till actually disappeared for ten minutes. None of the other staff, including the beanpole, hippy Manager that looked like he had been brought up on a Greenham Common peace camp and was best friends with Swampy seemed to know, or care, where she had gone. I think she was a she, but the beard was a little confusing…..meow!
The petite blonde took her Zinger Tower and I stepped up to the counter just twenty five minutes after entering the establishment. Fast food?! The bearded lady had been replaced by jovial fat kid. Jovial fat kid prioritized helping his mate who had just come in to get an application form ahead of serving yours truly. And, without so much as an apology or by your leave, another five minutes later, he asked me what I would like. “A three piece Colonel’s meal to go, please.” said I. “Hold on” said he and disappeared around the back only to return with the magical words: “Sorry but we are out of chicken!”
I was furious. “You what! You’re out of chicken!? What’s the name of this bloody place? It is lunchtime on a Thursday and I’ve queued for thirty minutes to be told that KFC has no bloody chicken!”. I may have used a word a little stronger than “bloody”. The response? An inane grin. I stormed out for fear that I was about to commit a physical assault. I took refuge in the nearby MacDonalds, pursued by lardy-arse and her bloody annoying mobile phone.
Does anyone have the complaints department email address for KFC? Or, the telephone number of the petite blonde……?
Entry filed under: poor service, rant. Tags: audi tt, bearded lady, chicken, cleaner, colonel sanders, complaint, crewe, Customer Service, decorator, DIY, fast food, fig roll, Germans, Kentucky Fried Chicken, kfc, muffin top, munchies, poor service, queing, rant, rhesus monkey, secret recipe, service industry, stock control.